WELCOME TO THE PONDLINK® SUPPORT PAGE.
27.08.2018 – 21:30
Scheduled review and check of support tickets, Apps and connections.
All connections ok – and very few support tickets
Support tickets only relating to WIFI issues.
Please make sure that You have a good WIFI connection in general – but especially when upgrading firmware for the filter. First WIFI setup recommended close to Your Router.
11.08.2018 – 13.20
All connections ok
11.08.2018 – 11.08
A general problem for connection to the server – we are working to solve a.s.a.p.
No updates possible for the moment.
Latest Android version just released 1.2.9
23.07.2018 – 10.08
We just released latest IOS App (3.6.2) performing an automatic update of the firmware in Your filter – changing to our new server for better performance and data protection.
If You experience that the connection to Your filter is not working – please complete the registration and setup of Your filter again – then You should be ok set up on our new server.
Once the firmware is upgraded old versions of the App cannot connect anymore – but needs to be updated.
Android version is in progress and will be released as soon as tested ok.
If any questions, please use our contact form.
29.06.2018 – 09.00
We are upgrading filter firmware and changing server for better performance and data protection.
Depending on Your filter version we might not be able to transfer Your data to the new server.
If You experience that Your filter is not working – please complete the registration and setup of Your filter again
– then You should be ok set up on our new server.
Sorry for any inconvenience.
If any questions please use our contact form.
06.06.2018 – 17.34
Android version functional in English – might be a bug for certain languages displaying in Chinese – expect solved at the latest 08.06.2018
IOS – No problem
Pondlink products are produced and tested in accordance with different standards (Like ETL, CETL, EMC, CE, GS etc.). Models might vary according to local regulations.
r own text