Welcome to the Pondlink® supportpage.

Operative status:

27.08.2018 – 21:30
Scheduled review and check of support tickets, App’s and connections.
All connections ok – and very few support tickets :-)
Support tickets only relating to WIFI issues.
Please make sure that You have good WIFI connection in general – but specially when upgrading firmware for the filter. First WIFI setup recommended close to Your Router.

11.08.2018 – 13.20
All connections ok :-)

11.08.2018 – 11.08
Important information
General problem for connection to server – we are working to solve a.s.a.p.
No updates possible for the moment.
Latest Android version just released 1.2.9

23.07.2018 – 10.08
Important information..
We just released latest IOS App (3.6.2) performing an automatic update of the firmware in Your filter – changing to our new server for better performance and data protection.

If You experience that the connection to Your filter is not working – please complete the registration and setup of Your filter again – then You should be ok set up on our new server.

Once firmware is upgraded old versions of the App cannot connect anymore – but needs to be updated.

Android version is in progress and will be released as soon as tested ok.

If any questions, please use our contact form.

29.06.2018 – 09.00
Important information..
We are upgrading filter firmware and changing server for better performance and dataprotection.
Depending on Your filter version we might not be able to transfer Your data to the new server.

If You experience that Your filter is not working – please complete the registration and setup of Your filter again
– then You should be ok set up on our new server.
Sorry for any inconvenience.

If any questions please use our contact form.

08.06.2018 – 16.49
Android version functional in English – might be a few bugs left – test ongoing

06.06.2018 – 17.34
Android version functional in English – might be a bug for certain languanges displaying in Chinese – expect solved at the latest 08.06.2018

06.06.2018 – 08.15
Latest Android App version fail to start after recent GDPR update – work in progress – expect solved at the latest 08.06.2018

IOS – No problem

Pondlink products are produced and tested in accordance with different standards (Like ETL, CETL, EMC, CE, GS etc.). Models might vary according to local regulations.

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