Trouble shooting

How do I get spare parts?

If something has to be replaced, easiest way to get spare parts is to contact with your local Pondlink dealer. They will be able to order original spare parts for you.

The filter is running but my water is green?

Check that the pump and filter have been properly matched for the pond size.

Check that the UV-light has been turned on and is running 24 hours per day (no limits in App timer setting).
If more than six months old the lamp might need to be replaced. Normally it would last for at least 6000 hours.
Check that the quartz sleeve is clean and clear to allow the UV light to penetrate the water.

If filter sponges are difficult to clean or worn out, replace old sponges for new.